I am confused by all the different people who are involved with my claim. Can you explain who they are?

The insurance agent, who sold you the policy, is the insurance company’s representative. The insurance adjuster (or claim adjuster) assigned to your claim, will work with us to approve and pay for the repairs based upon your particular insurance policy’s coverage limits. The mortgage company, because of their investment, may also be involved to assist with assuring that your property is repaired back to a “pre-loss” condition.